Please inspect your order within 7 days of receiving it, and contact us if there is a problem. Your fabric must be unwashed and uncut. We are unable to cover any fabric that has been washed and/or cut before we are contacted.
We do not cover any issues (fading, colour bleeding, shrinkage, etc) after a fabric has been washed. There are too many variables to consider, which include but are not limited to: detergent, water type, water temperature, washer type, washer cycle used, residue in washer, loads washed beforehand, load size, amount of water used, etc. If there is a known issue, we will work to resolved that.
Please keep in mind cotton is a natural fabric, and does will not hold dye over time as well as a synthetic fabric will. A careful wash routine will prolong the life of cotton fabrics.
Do not hesitate to let us know if you do have an issue, so we can figure out if multiple people are having the same issues.
Recommended wash routine:
Wash in cold water, with detergent added to washer while it's filling with water, before the fabric is added. Wash on gentle cycle with plenty of water. Too large a load, not enough water, or too harsh of a cycle can cause friction, which will cause the fabrics to fade and colours to bleed more easily. We also recommend using a colour catcher when washing brand new fabrics. Only wash like colours together. Do not use bleach or fabric softener.
Hang to dry, or tumble dry on low.
We do not cover insignificant flaws which include but are not limited to: small flecks, smudges, or anything smaller than a quarter. With custom knits, it is considered normal to have flaws within 5 inches of each selvage edges.
If you do receive fabric with a significant flaw, please be sure to measure the yardage (unwashed), as often I will include flaws as additional yardage to your order, rather than the fabric going to waste.
We do not accept returns on cut fabric. Other items may be returned with in 14 days of the purchase, as long as they are unused and unopened.
Place items back in original mailer. Tape up and cross out your address, write "Return to Sender" being careful not to cover the return address.
Refunds will be processed once the returned items have been inspected.